Shipping Policy

U.S.-Only Delivery

We currently ship only to valid addresses within the United States.

All U.S. orders qualify for free standard shipping, with no minimum purchase requirement.

Order Processing and Delivery Time

After an order is successfully placed, our team typically prepares and processes the order within 1–2 business days, excluding weekends and U.S. public holidays.

Once shipped, standard carrier delivery usually takes approximately 4–6 business days. Delivery times may vary due to weather conditions, peak seasonal demand, carrier delays, or address-related issues.

Shipment Tracking

A tracking number will be provided after your order has been dispatched.

Please note that carriers may require a short period of time before tracking information becomes available or updates appear.

Address Accuracy, Order Changes, and Taxes

Customers are responsible for providing a complete and accurate U.S. shipping address at checkout.

Please contact us promptly if your order arrives damaged, contains incorrect items, or is missing any contents.

Cancellation requests must be submitted before your order has shipped. Once an order has been dispatched, any return or refund request will be handled according to our Refund & Return Policy.

Applicable taxes will be collected when required by law.

Customer Support Information

Store Name: Crock-Pot

Email: support@crockpoter.shop

Phone: +1 (302) 555-0186

Return Address:

1209 Orange Street, Suite 100
Wilmington, DE 19801
United States

Customer Support Hours:

Monday–Friday
9:00 AM–5:00 PM
(America/Los_Angeles Time)