Refund Policy

30-Day Return & Exchange Window

Eligible purchases are covered by a 30-day return and exchange period starting from the date of delivery. Customers may request a refund or exchange within this period without providing a reason for a change of mind.

Return Shipping Support

Please contact our customer care team before returning any item. Once your request is approved, we will provide return instructions and a prepaid return shipping label when applicable.

We cover return shipping costs for:

• Items received damaged

• Defective products

• Incorrect items shipped

• Missing parts or incomplete orders

For change-of-mind returns, return shipping costs may be deducted from the refund amount unless otherwise stated.

Return Conditions and Exclusions

For discretionary returns, items should be returned with original packaging, included accessories, and proof of purchase whenever reasonably available.

The following items are not eligible for change-of-mind returns:

• Custom-made or personalized products

• Clearance or Final Sale items

• Gift cards

• Opened intimate or hygiene-sensitive products

These exclusions do not affect your rights regarding damaged, defective, incorrect, or incomplete orders.

Exchanges and Refund Processing

After we receive and inspect an approved return, we will process your exchange or refund.

For refunds, the original payment method will be credited. Please allow 5–10 business days after the refund is issued for your bank or payment provider to complete the transaction.

Order Cancellation

Cancellation requests must be submitted before the order has been shipped.

Once an order has been dispatched, it will follow the return and exchange process described in this policy.

Customer Support Information

Store Name: Crock-Pot

Email: support@crockpoter.shop

Phone: +1 (302) 555-0186

Return Address:

1209 Orange Street, Suite 100
Wilmington, DE 19801
United States

Customer Support Hours:

Monday–Friday
9:00 AM–5:00 PM
(America/Los_Angeles Time)