Contact Us

Customer Care Desk

Our customer care team is available to assist with checkout questions, product information, order tracking, delivery concerns, returns, exchanges, payment questions, and privacy-related requests.

For order-specific inquiries, please include your order number whenever possible. For your security, do not send complete payment card numbers or other sensitive payment information through email or messages.

Support Hours and Order Changes

Customer support is available Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles Time).

Messages received outside these hours will be reviewed during the next available service period.

Cancellation requests must be submitted before an order has shipped. Once an order has been dispatched, please refer to our Refund & Return Policy for applicable return and exchange procedures.

Customer Support Information

Store Name: Crock-Pot

Email: support@crockpoter.shop

Phone: +1 (302) 555-0186

Return Address:

1209 Orange Street, Suite 100
Wilmington, DE 19801
United States

Customer Support Hours:

Monday–Friday
9:00 AM–5:00 PM
(America/Los_Angeles Time)